At BachatPlus, we strive to ensure that all your transactions are processed successfully. However, in the event of a failure, our refund policy outlines how your money is protected.
If your account was debited but the payment failed to reach the biller (e.g., GSTN, BBMP, or Insurance Provider), the entire amount will be refunded to your original payment method within 3-5 business days.
If you have made a payment to the wrong account/PID due to manual entry error, BachatPlus cannot issue a direct refund once the money has been settled with the biller. You will need to contact the respective biller (e.g., Municipal Corporation) directly for a refund.
In the rare event of a double deduction for a single transaction, the extra amount will be automatically identified by our reconciliation system and refunded within 48 hours.
To report an issue or raise a dispute regarding a transaction, please navigate to the "Help & Support" section in your app dashboard or email us at support@bachatplus.in.